Terms and Conditions

1. Website details

The website at www.healthylifeproducts.co.za is owned and operated by Healthy Life Products (Healthy Life, Natures Hidden Secrets), a company registered in the Republic of South Africa Under company registration number 2019/344449/07, which has its head office in Silverglen, Chatsworth, Durban.

2. Terms and conditions apply

These Terms apply to your use of this website. By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties And/or representations to the extent permitted by law. Please do not use our website if you do not agree to be bound by these Terms.

3. Change in terms

We may periodically update or change the Terms of this website without giving you prior notice. You should check them regularly, as your continued use of our website means that you accept any updated or revised Terms.

4. Use of our website

You are welcome to browse or use our website for your own personal, non-commercial shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorized use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software, or the creation of any links to our website from any other site whatsoever, is strictly prohibited.

You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our website and/or its contents contrary to these Terms.

We use cookies to identify the computer device with which you connect to our website. We reserve the right to restrict your use and access to our website or part thereof in the event of any unauthorized use.

We reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Any indulgence of extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these Terms or law.

5. Accuracy

All reasonable steps are taken to ensure that the information on our website, social media channels and email marketing is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and/or current. Errors and omissions excepted (E&OE). Healthy Life Products reserves the right to limit the quantities of any item offered for sale on the Healthy Life Products Online Store.

6. Use of our logos, content and images

You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorized use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors’ intellectual property rights.

7. Advertising

Advertising and other promotional material of third parties may appear on our website from time to time. We do not endorse such third parties or their products and/or services. Your reliance on any information contained in such material is entirely at your own risk.

8. Online Registration

To register you will be required to provide certain information including personal details and your delivery address. When registering, you will be required to choose a user ID and a password. Please keep your password private. Healthy Life Products accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your user ID and password each time you visit our online shopping site. To amend any registration particulars please click on “Your Account” and edit your details.

9. Product sales and availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa.

We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Healthy Life Products reserves the right to limit the quantity of any item offered for sale.

10 .Processing of orders

Once you have added your products to your cart, checked it out and completed payment via our secure payment gateway i.e. PAYFAST, we will wait for Payfast to clear your payment. Once we receive confirmation from Payfast we will begin processing your order. The product will be packaged and sent via courier. Tracking number will also be emailed to you. Orders are processed at 11am every day from Monday to Friday. Orders that are received on Saturday and Sunday will be processed at 11am on the Monday thereafter. For orders that are received on public holidays will be processed the next business day. Please feel free to email us at sales@healthylifeproducts.co.za if you have any queries.

11. Postage and Delivery

Healthy Life Products offers you a smooth and reliable shopping experience with secure payment and delivery methods. Courier cost  is R65. We include online tracking and signature on delivery with courier enabling you to view your order’s progress online until it reaches you. If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, additional postage charges will be incurred to resend the parcel to the correct address. Dispatch times may vary according to availability, delivery location etc. Delivery is generally between 1-2 working days Monday to Friday for main centers in South Africa and 3-5 working days for outline areas, we bear no responsibility for delays due to courier or other circumstances.

12. Cancellations

We are only able to cancel an order if the order has not been fulfilled and dispatched from our warehouse, i.e. if a tracking number has not been issued to you as yet. If you wish to cancel an order, please email us immediately at customercare@healthylifeproducts.co.za, after which you will be notified via email of positive cancellation and refund processing time.

13. Returns

We have a 14 day return policy from the day you receive the item. If you are not happy with your item, email us at customercare@healthylifeproducts.co.za as soon as possible, informing us that you wish to return the item using the invoice number that was sent to you as a reference. The item must be posted back to us in original condition and packaging. Please note this is for your cost, we recommend using a reputable courier with a track and trace system in place to prevent an item from getting lost or damaged in transit. The item must be handed to the courier before the 14th day has expired from the day you have received the item. Once we have received the item from you, the item will be inspected and if it is still in the original saleable condition, we will provide you with a full refund. Please note this refund payment is dependent on your bank institution and could take between 7-10 business days to reflect.

Please note: Healthy Life Products will not accept any returns of any products of which the packaging has been removed, opened or tampered with, any products of a personal nature due to Hygiene and sanitary considerations or any pharmacy products due to pharmacy law.

14. Exchanges

The exchange policy follows the same 14 day return policy and procedure. Once we receive your email for the exchange, we will advise if the requested item is available. If available, we will wait for the returned item to be inspected and thereafter send the new item to you. Please note there will be an additional courier charge involved for sending the new size. A new invoice will be emailed to you to cover additional courier charges.

15. Product Info

This Product has not been evaluated by the medical control council. This product is not intended to diagnose, treat, cure or prevent any disease. Always consult your health care professional before taking any Healthy Life products. If you are pregnant or taking any medications, consult with your doctor before starting this supplement.

16. FEEDBACK AND COMPLAINTS

Healthy Life Products endeavors to provide excellent customer service and all forms of feedback are welcomed. If there is something you are not happy with or you think we can improve on, please contact us via email at customercare@healthylifeproducts.co.za and we will try to resolve the issue as quickly as possible.

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